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Frequently Asked Questions
Find answers to common questions about our platform, classes, and enrolment process
FAQs
Enrollment & Registration
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How do I enrol my child at Whyte Pyramid Academy?
Enrolling is simple! Click the 'Get Started' button on our website, complete the registration form with your details and your child's information, then proceed to payment. Once payment is confirmed, you'll receive access to the Parent Portal where you can manage your child's learning journey.
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What age groups do you cater for?
We provide tutoring for students from primary school through to secondary school (ages 5-16). Our teaching is tailored to match each learner's local curriculum based on their location worldwide.
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Can I register multiple children?
Yes! You can register up to 6 children under a single parent account. Each child will have their own Student Portal access and individual progress tracking. Multi-child discounts may apply - check our pricing page for details.
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What documents do I need to register?
You'll need basic information about yourself (name, email, phone) and your child (name, date of birth, current year group). A photo for your child's profile is optional but recommended. No formal documents are required for initial registration.
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Can I change my child's details after registration?
Yes, you can update your child's information through the Parent Portal at any time. If you need to change critical details like your child's name, please contact our support team.
FAQs
Pricing & Payments
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How much does the tutoring cost?
Our pricing is £10 per child per month, which includes access to all subjects (Maths, English, and Science). We also offer a one-time registration option at £2 per child for those who want to try our platform first.
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What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe payment system. This includes Visa, Mastercard, American Express, and other major card networks.
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Can I cancel my subscription?
Yes, you can cancel your subscription at any time through the Parent Portal. Your access will continue until the end of your current billing period. No cancellation fees apply.
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Do you offer refunds?
We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 14 days, contact our support team for a full refund.
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Are there any hidden fees?
No hidden fees! The monthly subscription covers everything - all subjects, all resources, live classes, and support. What you see is what you pay.
FAQs
Classes & Learning
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What subjects are covered?
We currently offer comprehensive tutoring in core subjects including Mathematics, English, Science, Coding, and AI & Digital Skills. Our teaching follows each student's local curriculum based on their location worldwide.
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How are the classes structured?
Classes are organised by year group and subject. Each class includes live online sessions, recorded lessons for revision, practice materials, and assignments. Students can access materials at any time through their Student Portal.
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Are the classes live or pre-recorded?
Both! We offer live interactive online sessions where students can engage directly with teachers, plus pre-recorded lessons that students can watch at their own pace for revision and catch-up.
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How long are the classes?
Live classes typically run for 45-60 minutes, depending on the subject and year group. This duration is optimised to maintain student engagement while covering the material effectively.
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What if my child misses a live class?
No problem! All live classes are recorded and made available in the Student Portal within 24 hours. Your child can watch the recording and still submit any assignments from that session.
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How do I know what class schedule my child has?
The class schedule is available in both the Parent Portal and Student Portal. You'll also receive email notifications about upcoming classes and any schedule changes.
FAQs
Platform & Technology
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What devices can I use to access the platform?
Our platform works on any device with a modern web browser - desktop computers, laptops, tablets, and smartphones. For the best experience during live classes, we recommend using a laptop or desktop with a stable internet connection.
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What software do I need for live classes?
Live classes are conducted via our secure online platform. You'll receive a link for each class in the Student Portal and calendar notifications. No special software installation is required.
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Is my child's data safe on your platform?
Absolutely. We take data protection seriously. Our platform is GDPR compliant, and we use industry-standard encryption to protect all personal information. We never share student data with third parties for marketing purposes.
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What are the Student and Parent Portals?
The Student Portal is where your child accesses lessons, materials, and submits assignments. The Parent Portal allows you to track your child's progress, view grades, manage subscriptions, and communicate with teachers.
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Can I track my child's progress?
Yes! The Parent Portal provides comprehensive progress tracking including attendance records, assignment submissions, grades, teacher feedback, and achievement badges. You'll also receive weekly progress reports via email.
FAQs
Teachers & Support
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Who are your teachers?
All our teachers are qualified educators with experience teaching various international curricula. Each teacher is vetted and holds appropriate certifications for teaching children online. We match teachers to students based on the learner's location and curriculum needs.
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How can I contact my child's teacher?
Teachers provide feedback through the assignment system in the portal. For specific queries, you can contact our support team who will facilitate communication with the relevant teacher.
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What support is available if my child is struggling?
Our teachers provide individual feedback on assignments and can identify areas where your child needs additional help. We also offer supplementary materials and revision resources for students who need extra practice.
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How do I get technical support?
Our support team is available via email at support@whytepyramidacademy.com or by phone at +44 744 851 6121. We aim to respond to all queries within 24 hours during business days.
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What are your support hours?
Our support team is available Monday to Friday, 9am to 6pm UK time. For urgent technical issues during live classes, we provide real-time support during scheduled class times.
Still have questions?
Our friendly support team is here to help. Get in touch and we will respond within 24 hours.